Answered, routed, summarised and kept — in Malaysia.
YTC AI is preparing an on-premise AI voice and customer-service platform in Kuching, Sarawak, for organisations that need their customer conversations to stay in Malaysia.
- Headquarters
- Kuching, Sarawak, Malaysia
- Service
- AI voice and customer service
- Status
- Phase 1 in preparation
Three services, one platform
Every service will run on one platform, in one hall in Kuching, under one set of controls.
AI Voice
An AI switchboard and voice agent on your main lines, with IVR flows and a summary of every call.
Knowledge and Text
Question answering over the documents you choose to load, and text-based customer service on your own channels.
Onboarding and Integration
Phone system and CRM connections, knowledge preparation, acceptance testing, and documentation for your compliance review.
One path. One hall.
Customer calls, transcripts and documents will be processed and stored in our hall in Kuching.
- Your caller
- Your phone system
- Our hall in Kuching
- Answered
- Routed
- Summarised
- Kept
- Your team and CRM
Equipment ownership, service operation, client contracts and support, and compliance
The software and its updates, under licence
Power and rack space
Its own data and the content it loads
Four commitments
How the service is run and how your data is treated — settled before the first call.
Conversations stay in Malaysia
Customer calls, transcripts and documents will be processed and stored in our hall in Kuching.
One owner, one operator
We will own and operate the platform ourselves; clients subscribe to our services.
Dedicated, not shared
The platform will run our own services only and will not be shared with other companies’ workloads.
Not used for training
Client data will not be used to train or fine-tune AI models.
Start with a pilot
Phase 1 is in preparation. We are accepting enquiries for pilot programmes.
- 01Preparing our hall in Kuching
- 02Vendor and compliance review
- 03Installation and acceptance testing in our hall
- 04Pilot programmes with first clients
- 05General availability
Our hall is in a data centre in Kuching that holds Uptime Institute Tier IV certification for its design documents and its constructed facility. Sarawak generates most of its electricity from hydropower.